Email support
Email info@get-sofra.com. Include the restaurant brand and location you are authorized to manage, but do not send passwords, OAuth tokens, payment credentials, or identity documents.
Google Business Profile help
- To reconnect, select the Google profile task in Launch Center, review the connection purpose and privacy details, then continue to Google.
- Before onboarding is complete, use the profile controls to correct the connection. After completion, request disconnection so authorized SOFRA platform staff can handle the confirmed mapping, Manager access, and automation state together.
- To renew expired authorization, reconnect the same Google identity already confirmed for the mapped profile. A different identity never silently changes the mapping.
- To request deletion of saved Google connection data, use Request data deletion in the same panel. If you cannot sign in, email info@get-sofra.com with that subject.
A disconnection request, automatic-reply consent, and data deletion have different effects. The Privacy Policy explains each one.
Account and privacy requests
For access, correction, or deletion requests covering other SOFRA account data, email info@get-sofra.com from an address that can be verified as authorized for the workspace.
Signed-in support
If you can sign in, open Launch Center to review task history and current provider state. Staff users with platform Launch permission can use Launch Management.